Privacy Policy
Effective date: July 11, 2026
This Privacy Policy describes how Axxess Benefit Consultants (“Axxess,” “we,” “us,” or “our”), operating the Keep Livin’ program, collects, uses, and protects your information when you visit our websites, request our educational materials, schedule a consultation, or communicate with us by email, phone, or text message.
Information We Collect
We collect information you choose to provide to us, which may include:
- Your name, email address, phone number, and ZIP code when you request a guide, schedule a consultation, or fill out a form on our websites
- Information you share with us during a consultation, such as your Medicare eligibility timeline and coverage questions
- Records of your communications with us, including emails and text messages
- Basic website usage information collected through cookies and similar technologies, such as pages visited and how you found us
How We Use Your Information
We use the information we collect to:
- Deliver the materials you request, such as our educational guides
- Schedule, confirm, and send reminders about your consultation
- Respond to your questions and provide the services you ask for
- Send you relevant educational information about Medicare, if you have opted in to receive it
- Improve our websites and services
- Comply with legal and regulatory obligations
Text Messaging & Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
If you opt in to receive text messages from us, we will use your phone number to send you the messages described at the time you opted in, such as appointment confirmations and reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive text messages is not a condition of receiving any service from us.
How We Share Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With licensed insurance agents working with Axxess Benefit Consultants, so they can provide the consultation you requested
- With service providers that help us operate our business, such as scheduling, email, and customer relationship platforms, which are permitted to use your information only to provide services to us
- As required by law, such as in response to a lawful request from a government authority, or to protect our legal rights
As noted above, these categories exclude your text messaging opt-in data and consent, which are never shared with third parties.
Cookies & Website Analytics
Our websites use cookies and similar technologies, including advertising and analytics pixels, to understand how visitors use our pages and to measure the effectiveness of our advertising. You can control cookies through your browser settings. Disabling cookies may affect how our websites function.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We retain your information for as long as needed to provide our services and to meet legal, regulatory, and record-keeping requirements that apply to licensed insurance professionals.
Your Choices
- Email: You can unsubscribe from marketing emails at any time using the link in any email we send.
- Text messages: Reply STOP to any message to opt out.
- Access and correction: You may contact us at any time to review, update, or request deletion of the information we hold about you, subject to our legal record-keeping obligations.
Children’s Privacy
Our websites and services are intended for adults, particularly those approaching Medicare eligibility. We do not knowingly collect information from anyone under 18 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our websites after a change means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Axxess Benefit Consultants
Fayetteville, Georgia
[email protected]